Maintenance Resources and FAQ’s
Problem - The water in the pool or spa is green.
Tip – Green water typically signifies that the chlorine levels in the body of water are severely lacking. Do not swim in this water! A good dose of chlorine should help with the problem, but always perform a water chemistry test to see what is needed to balance the chemicals properly. A dirty filter may also contribute to green water. Have your filter checked and cleaned regularly.
Problem - There is algae in my pool growing on the walls, steps and floor.
Tip – When algae is present in a pool or spa it may be due to improper filtration or a lack of chlorine. Algae can be difficult to get rid of, however, cleaning the filter and adding chlorine and acid should help solve the problem. Use a pool or wire brush to scrub areas where algae is present and increase filtration time over 24 hours. If walls are stained, you will need an acid wash to remove the surface layer of plaster in order to remove the stain.
Problem - I’ve been told I need to drain the pool. Is this true?
Tip – On average, pools need to be drained every 4-6 years, however, there are some exceptions.
Problem - The pool or spa has been contaminated by fecal matter. Does the pool need to be drained?
Tip – According to the Orange County Health Department, outbreaks of disease have been associated with pool water contaminated with feces. When fecal matter is observed, the pool should be closed immediately and the feces removed. Once the pool has been super-chlorinated and the water has filtered for at least 24 hours, the filters can be backwashed and the pool re-opened. It is the policy of Atlas Pools Inc. that prior to re-opening the pool/spa, chlorine levels be re-tested and neutralized if necessary. The same procedure is used when an expired animal is found in the pool or spa. Please contact the Orange County Department of Health and Safety for more information on procedures for contaminated pools.
To reduce the likelihood of fecal contamination:
- Children who are not yet continent should wear a waterproof diaper made for swimming
- Children are encouraged to use the restroom prior to entering the pool/spa
- Remove shoes when you are walking in the pool area
- Hose off decks into grass areas or drains, not into the pool/spa
- Prevent animals including pets from access to pool/spa areas
Problem - The water in the pool or spa is cloudy.
Tip: There are several possibilities to explain cloudiness in water.
- The most common cause is improper water chemistry. This can happen when chlorine levels are too low or if Ph (acid) levels are too high. A simple water chemistry test can usually determine if the chemicals are to blame.
- Cloudy water can also be the result of a filter malfunction. If the filter grids or filter cartridge becomes soiled and components of the filter are broken, this could certainly lead to increasingly dirty or cloudy water. Contact your service technician to inspect your filter.
- Another condition under which water may become murky is related to how long the filter is being run. If poor filtration is the cause, set your time clock to run longer and the water is likely to clear up in about 24 hours.